Terms of service

Last updated: 13 October 2026

1. Seller identity

  • Company: FRESHVITAMIN, LDA (brand: The Capsule / the Capsule cafe)
  • NIPC (tax ID): 515431591
  • Registered office: Estrada Abadia, nº 3, 2º Fte, 2655-432 Ericeira, Portugal
  • Café: Rua da Fonte do Cabo 54A, 2655-344 Ericeira, Portugal
  • Share capital: €3,000
  • Email: hey@capsule.cafe
  • Online store: https://capsule.cafe

2. Scope

These Terms apply to all orders placed on https://capsule.cafe. By placing an order you accept these Terms, the Refund and Returns Policy and the Shipping Policy. We deliver within Portugal only (mainland, Azores and Madeira).

3. Products

We sell specialty coffee roasted in Ericeira. Descriptions, tasting notes and images are indicative; tasting notes describe the coffee's flavour profile and do not mean any ingredients have been added. Photos may differ slightly from the product.

4. Prices and VAT

Prices are in euros (€) and include VAT at the applicable rate (23%). Shipping costs are shown before you confirm your order (see Shipping Policy). We may change prices, but the price that applies is the one shown when you placed your order.

5. Orders and contract

The contract is formed when we send you the order confirmation email. If a product becomes unavailable after you order, we will tell you and refund the amount paid within 14 days at the latest.

6. Payment

Payment is made at checkout using the methods shown there. Orders are processed once payment is confirmed. We issue an invoice with the tax number you provide.

7. Delivery

We ship to mainland Portugal and the autonomous regions via CTT. Delivery times and costs are set out in the Shipping Policy. If delivery does not take place within the agreed time (or, if none was agreed, within 30 days), you may terminate the contract as provided by law.

8. Legal guarantee of conformity

Goods are covered by the legal guarantee of conformity under Decree-Law 84/2021 of 18 October. If goods are not in conformity, you may require them to be brought into conformity (replacement), a price reduction or termination of the contract, as provided by law.

9. Right of withdrawal

You have 14 days to withdraw from the contract, under the terms and exceptions set out in our Refund and Returns Policy (including the exception for coffee bags opened after delivery).

10. Complaints and alternative dispute resolution

  • Electronic Complaints Book (Livro de Reclamações Eletrónico): you can file a complaint at https://www.livroreclamacoes.pt.
  • Direct contact: hey@capsule.cafe.
  • Alternative dispute resolution (ADR): in the event of a consumer dispute, you may refer it to CACCL – Centro de Arbitragem de Conflitos de Consumo de Lisboa (www.centroarbitragemlisboa.pt), which covers the Lisbon Metropolitan Area, including Mafra (Ericeira). Alternatively, you may use CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (www.cniacc.pt). More information at www.consumidor.gov.pt. Under Portuguese Laws 144/2015 and 63/2019, consumer disputes up to €5,000 are subject to mandatory arbitration where the consumer requests it.

11. Data protection

Personal data is processed in line with our Privacy Policy.

12. Governing law and jurisdiction

These Terms are governed by Portuguese law. Without prejudice to ADR, disputes go to the courts with jurisdiction under the law. This does not remove any mandatory protection given to you by the law of your country of residence.